Orders & Deliveries
What are your delivery cost?
Shipping is free for all orders above or equal to $29. For all orders below $29, a flat rate of $4.99 delviery charge will apply to orders.
How will I know if my order has been placed?
Once the order has been processed a confirmation email will be sent to you. This is usually within 24 hours. Please note that this may go into your junk/spam if you have not shopped with us online before.
How can I track my delivery?
When you purchase on our shop you'll receive an email with a tracking number. Use this tracking number to track your order to click the link. You can also view the delivery status of your order in your online account in the My Account section.
How long does it take to deliver my order?
Most orders are processed and dispatched within 24 business hours of the order being placed. Most delivery dates on NoBugLiving Shop are estimates (normally 7-12 working days for USA ) and will depend on your location.
Do deliveries require a signature?
In order to ensure the security of your order, a signature may be required for for most of delivery.
How to cancel the order?
Customer can disregard an unpaid order if you do not want it anymore. After payment is completed, customer can contact our customer service to help cancel the order before it is being processed by the shipment company. Once the package is shipped out, no one can cancel the order in such cases.
Security
How is website security ensured?
We employ multiple layers of security measures to protect your data and transactions, including data encryption, firewalls, and regular security audits.
How is my personal information safeguarded?
We strictly adhere to our privacy policy and do not sell or share your personal information. Your information is used solely for order processing and providing customer support.
Is payment information secure?
We use a secure payment processing system that complies with PCI standards to ensure the security of your payment information.
How can I create a strong password?
Creating a strong password involves using a combination of letters, numbers, and special characters, avoiding easily guessable information like birthdays. Changing your password regularly is also a way to enhance security.
How can I verify the authenticity of the website?
Check the website’s URL to ensure it matches the official website. Additionally, look for the SSL certificate, which should indicate that the site is secure.
Are there anti-phishing measures in place?
Yes, we have implemented anti-phishing measures to help prevent fraudulent activities on malicious websites and emails.
Payment
Why was my payment declined?
Payments can be declined for various reasons, such as incorrect credit card information, insufficient funds, or issues with the payment provider. Please ensure that the payment information you provide is accurate, or contact your payment provider to resolve the issue.
How can I receive an order confirmation after making a payment?
You will receive an order confirmation email immediately after a successful payment, containing detailed order information.
How can I request a refund?
If you need a refund, please contact our customer support team, providing order details. We will assist you in processing refund requests in accordance with our refund policy.
How can I view my order history after making a payment?
Log in to your account and go to the “My Account” page. In the order history section, you can view payment information and order status for past orders.
How can I know if the order is placed successfully or not if encountering "NET ERROR" during checkout
We advise to check below information in your own accounts at first:
1) Check the order record in "My Orders" in your NoBugLiving account;
2)Check the transaction record in your paypal account or payment account to confirm if the payment is successful.
If you cannot find the order record in your NoBugLiving account, please provide the transaction payment receipt, your NoBugLiving email account and the items you purchased for our customer service, we will help you check it in detail in our system.
Returns
What can I do if there is a problem with my item?
Please fellow two steps:
step 1
Try to troubleshoot the item by checking the technical support we provided on the FAQ page. Often we can solve the problem for you without you needing to send anything back.
step 2
Contact our customer service with order number and necessary photos or videos to describe your issue in detail, we will review your case with the information and offer proper solutions according to our warranty policy for each specific case.
If I can return the whole items in the order
If item(s) is/are missing /incorrect item /broken item is received in the delivered package
If you meet any of the above situation, please fellow below steps:
*Check the status of your order on NoBugLiving, and see if you received any emails from NoBugLiving about the order. It's possible we split your order into more than one delivery to speed things up.
*Contact our customer service to describ the issue in details: Provide your order number, clearly describe which item(s) is missing/incorrect/broken and provide some necessary photos or video to display the issue clearly. We can cross-check our inner records.
*Sometimes there can be a claim file from your local post office or shipping company required for the investigation and compensation. Once we confirm there is a mistake in arranging the order, we can offer a full compensation of the missing item(s).
*Assuming the incorrect/broken item(s) is/are still in warranty and was/were not physically damaged, you can return the item(s) to us according to our customer service's advice. The compensation of return shipping fee will be conducted according to the details in our warranty and return.
If I can return the whole items in the order
We accept unconditional return for unopened and unused items within 15 days after receipt. However the return shipping fee is customers' responsibility in such cases and it is nonrefundable. If the defective item is within our warranty timeframe, we also accept a return. In this case, we advise to only return the defective item to save return shipping fee. Before sending any item back, please contact our customer service to get more instruction at first.